The Single Point of Entry
for Your Customers, Employees and Partners
With the Internet, we realize
that there is huge amount of information available in the
cyberspace. However, there are many missing links between
the interconnection of information flow. C-Commerce enables
collaborative interaction among an enterprise, its employees,
its customers and its partners at a single point of entry
- ArcotectTM EIP is the
bridge that binds the missing links in the cyberspace.
"Collaborative
commerce (c-Commerce) is the next opportunity for competitive
advantage via e-business." - Gartner Research
Features-at-a-glance
Single Point of
Entry to All Enterprise Information Assets A single
point of entry to facilitate your customers, partners and
employees to gain access to your enterprise information
Personalization User-friendly administration tools allow your customers,
partners and employees to personalize web pages according
to their own individual preferences.
Collaboration Various versatile tools of ArcotectTM EIP facilitate high efficient flow of information that significantly
collaborate your customers, partners and employees.
Full Integration XML-Java-based ArcotectTM EIP enables its versatility to be integrated with all enterprise
legacy applications such as ERP, HRMS, CRM, etc.
Document Management allows users to retrieve, upload and update various enterprise
documents that streamline business processes dramatically.
Publishing System Administrator-friendly interface enables your staff to upload
news and latest information to be displayed on your EIP.
Pre-scheduled upload and download of news and information
are available.
Contact Management The comprehensive contact histories support you to maintain
your relationship with customers, partners and employees
effectively.
Embedded Search
Engine is included to facilitate users to search
for the information that they are specially looking for
among the entire enterprise knowledge database.
J2EE compliant ArcotectTM EIP is fully
compliant with J2EE standard such that it works on all J2EE
compliant platforms and application servers. Without recoding,
you can freely move ArcotectTM EIP between J2EE-compliant application servers.
Membership System User's profile can be stored and managed systematically
for various business initiatives.
Digital Network
Alert Your staff will meet all project deadlines
and be well-prepared for important sales meeting by initiating
an automated alert system that will send reminder to your
mobile phone or e-mail account on important occasions.
Project and Task
Management ArcotectTM EIP project and task management tools empower user groups
to define, schedule and view status of various projects.
Calendar facilitates users to schedule, plan and handle their appointments
efficiently.
Online White Board,
Forum , Chat Room and Polling cultivate exchange
of information, ideas and opinions.
Security and Audit Role-Based Access Control (RBAC) mechanism allows the right
person to access and update the right information.
Web-based Administration All administrator-interface is web-based that allows easy
management.
Multi-Language
Support ArcotectTM EIP can accommodate the use of multi-language.
Flexibility and
Extensibility ArcotectTM EIP can be flexibly enhanced with new features to meet changing
needs of enterprises.
Scalability ArcotectTM EIP is fully
scalable to grow with enterprise business scope.
Distinctive Edges of
ArcotectTM EIP
Deliver a Brand-new, Refreshing
and Personalized
Experience to All Visitors of Your Enterprise Website
Single Point of
Entry to All Enterprise Information Assets
The core value of ArcotectTM EIP is its collaborative role by significantly reducing
the distance among customers, employees and partners. ArcotectTM EIP works 7 days x 24 hours for customers to make enquiries
and acquire necessary information for decision making. Strategic
business partners can download new product information to
bundle the most attractive product and service packages.
ArcotectTM EIP also enables
employees to gain access to company information and work
status wherever they are located, that greatly improves
enterprise productivity.
Collaboration
As the single point of
entry for all customers, employees and partners to access
enterprise information, ArcotectTM EIP plays an important role in collaborating all users of
ArcotectTM EIP. It facilitates
the exchange of information and sharing of ideas. It nurtures
and maintains employee, customer and partner relationships.
It enables sales personnel to reach the entire customer
base and maintain client relationship. Its communication
tools act as a focal point for project team members to coordinate
their work progress.
Full Integration
ArcotectTM EIP is fully engineered with open architecture that can
be integrated with various enterprise applications. ArcotectTM EIP is developed based on XML technology that standardizes
document structure of all common applications, enabling
the exchange of information between ArcotectTM EIP with other enterprise applications. Also, ArcotectTM EIP is developed in Java programming language that facilitates
the integration between ArcotectTM EIP with various enterprise legacy systems. Feasible applications
that could be integrated with ArcotectTM EIP are CRM, HRMS, Storefront, Billing System, ERP, online
payment solutions, etc.
Personalization
ArcotectTM EIP allows users to personalize the interface and appearance
of the EIP according to their own preferences and business
requirement. By user-friendly personalization tools, users
can define the displaying format and style of contents and
information according to their preferences. Users can add
and remove contents to be displayed. They can create their
own content and assign access rights of that particular
content to specific users. They can select the display format
as 1, 2 or 3 columns. Also, various eye-catching color schemes
are available for selection.
 Personalized user
pages deliver new and refreshing experience. This could
be further enriched by an easy-to-use drag-and-drop personalization
tool, with which users can easily control the types of contents
to be displayed and arrange the presentation style and format.
Mandatory communities can be created by management to control
the display of certain contents, if specific contents are
required to be displayed by default to targeted group of
users.
Core Components of ArcotectTM EIP
Document Management
ArcotectTM EIP facilitates the sharing of document among employees,
customers and partners efficiently. Employees can upload
new product updates, descriptions, product demonstrations,
proposals and quotations to the ArcotectTM EIP knowledge database. Customers or partners can easily
browse documents available specifically to each of them
by a user-friendly document directory, and download the
required document at anytime and anywhere.
Subordinates are able to
retrieve document, update information, make amendments and
share the updated document with project team members. Supervisors
can monitor project progress by accessing document through
ArcotectTM EIP. By integrating
with a version control engine, users can make sure that
they are viewing the latest version of document.
Publishing System
Delivering up-to-date information
on your EIP is essential to keep and attract users to frequently
visit your portal. ArcotectTM EIP's administrator-friendly interface is designed to facilitate
non-technical staff to schedule and publish latest information
and news on your ArcotectTM EIP to enrich users' experience. Moreover, ArcotectTM EIP allows administrator to create multi HTML pages. Also,
scheduled publishing is available such that news and contents
can be uploaded to EIP by the system at pre-scheduled time.
Old news and contents can also be pre-scheduled to be removed
or archived.
Contact Management
ArcotectTM EIP supports you to maintain your relationships with customers,
partners and employees effectively. You could create and
store all contact incidences with your customers, partners
or employees for both personal and organizational level.
It allows you to identify each contact as personal to personal,
personal to organizational or organizational to organizational
relationships. Its contact records can be synchronized with
MS Outlook or other devices and applications.
Embedded Search
Engine
With detailed classification
of ArcotectTM EIP knowledge
database engine, information is structured and classified
in fully searchable architecture. Users could search for
their required information through the entire enterprise
knowledge database.
Membership System,
Security and Audit
The membership system of
ArcotectTM EIP acquires
and stores user' s profile efficiently and systematically.
To effectively control the security level of all enterprise
information, enterprise must be able to track information
and usage histories of all EIP users. ArcotectTM EIP system will keep track with all user data including
personal particulars, role, access privileges, security
credentials, access logs and preferences.
ArcotectTM EIP possesses Role-Based Access Control (RBAC) system.
Its easy-to-use membership administration tool enables administrators
to define access level of each users. Access rights of confidential
information will only be granted to specific senior personnel.
All users have to login through secured authentication process
supported by SSL before they could access their corresponding
enterprise information.
Digital Network
Alert
The ArcotectTM EIP business engine can be integrated with our DNA System
(Digital Network Alert). Business indicators could be defined,
when they hit the alert level, the DNA system will be activated
and reminder will be sent to pre-set receiving devices to
alert users. Business indicators could be task deadline,
important client appointments, proposal being downloaded
by clients, etc. Receiving devices could be e-mail, pager
or mobile phone.
Project and
Task Management
Virtual communities can
be assigned by management for accomplishment of specific
project. Various tasks, person-in-charge and finished deadlines
can be defined. Task relations can be presented in a hierarchy
structure that facilitates easy understanding. Project team
members can access your EIP to acquire information regarding
project status to coordinate their tasks. Finally, supervisors
can monitor the progress through EIP. By integrating with
our Digital Network Alert System (DNA), electronic alert
could be pre-set to remind users if deadline has arrived.
Calendar
Calendar facilitates users
to schedule their meetings and appointments. Similarly,
with our DNA System, the ArcotectTM EIP business engine will send message to your e-mail account/
pager/ mobile phone to remind you on pre-set occasions.
Online White Board,
Forum, Chat Room and Polling
Communications among employees,
customers and partners can be highly facilitated by online
white board, forum and chat room. User opinion can be gathered
and aggregated by online polling. Besides, they can initiate
new discussion topics on the forum and share their views
with other users. Users can also initiate real time chat
with other users to further express their opinions on certain
interesting issues. Finally, online white board will enhance
the communications by graphical presentation.
Web-based Administration
All user and administrator
interface is web-based that empowers users and administrators
to gain access and perform functions without location and
time limitations.
Flexibility and
Extensibility
ArcotectTM EIP is component-based that can be adopted to changing client
needs and different enterprise requirements. Its functionalities
are able to extend for new features and applications to
meet enterprises!|development.
Scalability
ArcotectTM EIP is developed to meet clients' business expansion. It
is fully scalable to perform at high stability as client
business grows.
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ArcotectTM CRM
Enterprise Information Portal
v.1.1.01
System
Requirement
Platform: Unix operating
system, Linux operating system or Windows NT/2000
Memory: 256M (Minimum)
Database: Oracle 8i, MS SQL, Sybase or DB2
Java VM: Sun JDK 1.3 or JRE 1.3
Web Server: Microsoft IIS, Apache Web Server or
iPlanet Enterprise
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