Arcotect Limited

Enterprises around the globe are weaving the Internet into the fabric of their strategic goals at an alarming rate. Never before has a new medium had such a profound effect on all facets of business. The perennial concern for any enterprises is to develop a vision for their competitive positioning in a rapidly changing business environment. In such a competitive market, ISPs must transform their own operation to meet the ever-changing and sophisticated customers' needs.

Arcotect^TM Billing System Architecture

One of the promising strategies is to adopt a versatile and advanced Billing System. Arcotect^TM Billing System (ABS) provides a comprehensive billing, provisioning & customer care software suite for ISPs, ASPs and Telcos. It features on-line subscription, billing, bank reconciliation, customer support, e-mail to customers, on-line billing presentment, RADIUS interface, automated provisioning on a variety of Unix/NT/Win2K based servers, universal billing interface to accept usage information from a variety of Unix/NT/Win2K servers.

With ABS, you will be able to define and execute various marketing activities to induce your customers to subscribe your services and retain them to continuously enjoy your services. It also supports multi-location operation that facilitates you to expend your service to the enormous global market.

Evolution of ABS

<100 users

Dialup only

Not Modulized

>200,000 users

Dialup and Online Service

Shops and Channels

Dealers

Inventory Intergration

Redemption Capability

<400,000 users

Componentize Service Packages

Marketing Campaign Mgt

Intergration with Legacy Systems

CRM Implementation

Work Order Processing

Sales Order Automation

Cross System Service Activation

NOC event tracking

Overlapping Promotions on Service

Packages

Console Integration

Regional Adaptation

Altered Payment Methodologies

Capability to buy Time/Credit with

Expiration Dates

Token Implementation

400,000 users

Componentized Service

Packages

Marketing Campaign Mgt

Intergration with Legacy

Systems

CRM Implementation

Work Order Processing

Sales Order Automation

Cross System Service

Activation

NOC event tracking

The Arcotect^TM Billings System (ABS) has been developed for over five years. It has been perfected through over 5 solid years of billing system development experience. The billing system development team has witnessed and experienced various phases of system requirements according to market competition both in narrowband and broadband Internet service provisioning. ABS is top-notch of its kind for its capability to comply with business processes and technical requirements. These enable us to release the versatile ABS Version 8 to the market. We are confident that the ABS will definitely be the enabling tool for your transformation to be the leader in the ISP or telco market.

Streamlined account opening procedure that facilitates your channel partners to acquire new accounts. ABS allows various payment methods including secure online payment, bank transfer, cheques, to meet different requirements of your channel partners to activate services. Your customers can start to subscribe your services immediately and you can generate revenue as soon as possible. Web-based ABS enriches your efficiency in managing various channels that facilitate your fast penetration into the market.

Arcotect^TM Customer & Service Management Module

With ABS's advanced billing engine, you are able to define various service packages and pricing structure. Charges could be calculated based on usage volume, usage patterns, duration of subscription contract, length of pre-paid period, cross product and services volume discount, and token reinforcement by offering non-monetary terms e.g. bonus points to your customers.

The ABS is engineered to facilitate future expansion. Our ABS is developed based on globally recognized Java programming language and open component-based architecture. It could integrate with various enterprise applications and applications of your channel partners. ABS is fully scalable to meet your business growth.

Our market research has proven that ABS is the most cost-effective ISP Billing System in the market. Our versatile product features and optional module packages maximizing flexibility to meet specific clients' needs. Furthermore, our maintenance service charges are highly competitive.

The flexible bill presentment system of ABS is designed for corporate accounts with predefined billing cycles and the system also enables bill run for consumer accounts. Data output is available for statement printing, through IVR system, emails or client application for billing generation on request. Furthermore, ABS can be integrated with our patented technology- DNA System (Digital Network Alert). Business indicators could be defined, when they hit the alert level, for instance, message alert after bill run, the DNA system will be activated and message will be sent to pre-set receiving devices to alert users. Receiving devices could be e-mail, pager and mobile phone.

ABS supports multi-office, multi-location and global operations. ABS is fully prepared to suit your needs while you are expanding your business worldwide.

Arcotect^TM Billing & Payment Module

Customer Relationship Management

Marketing Campaign Management

Based on comprehensive customer usage histories, pre-defined business processes could be enabled which facilitating various inter-related marketing activities to be taken place simultaneously. According to demographic data of customers, customer usage volume and patterns, special offers and recommendations could be made to customers by postal mails, telephone, e-mail, or online prompt messages while customers are surfing the net. Our system can verify the usage of customers and recommend upgrade of subscription plans when customers hit their monthly subscription limit before monthly cut-off.

Billing System-Data Model

Web-enabled customer portals facilitate your customers to subscribe your services via Internet, check real time usage rate, get updated subscription plan information, and contact your representative by e-mail or by phone. Your customer representatives can retrieve customer's contact and access histories to have an instance overview of the customer services details before handling customer's enquiry. The system could recommend upgrade plans or other related products or services to the customer based on his/her profile and past behavior to generate more profit for your company.

By constant monitoring of customers historical data, your customers will be impressed by your dedicated customer services. All customers who have logged complaints will be attentively handled and you could enable the system to prompt your customer representatives to understand the case and handle customer's complaint with special attention. Remedy actions could be activated before customer switching to other ISPs.

ABS is developed and ready for future upgrade with voice over IP. At that time, your customers can fully enjoy the freedom to talk to friends and relatives anywhere by subscribing your services.

Web-enabled ABS extends your channel partner reach. With an easy-to-use partner portal, you could manage more channel partners effectively to disseminate your products and services information to various potential customer segments. Your partners can activate subscriptions via your partner portal easily and instantly so you could start generating revenue immediately.