Business Process Reengineering and Technical Study of Electronic Service Portal for Legal Panel Members

A new integrated and interactive Electronic Service Portal was designed for the Hong Kong Government to facilitate the close communications among departmental staffs, over 2600 legal panel members and the community. A range of new e-services, such as knowledge database, online appointment bookings, online means test calculator, online form submission for pre-application of aids services, will be put in this powerful platform for the community' uses. Besides, the online workflow for Panel members' admission, change of status, submission of case progress reports and written communications with departmental officers will also be embedded into this Portal. More importantly, its versatility is able to integrate with legacy applications, such as case management system and case accounting system.

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